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Fan Club FAQs

What Benefits Does Fan Club Offer?
Fan Club offers a lot of great features, including:
  • Five tiers of membership with added benefits at each level
  • Daily point multipliers for Gold, Platinum, and Millionaire members
  • Points redeemable for cash, food, or both
  • Simple formulas for earning points and cash back
  • Direct redemption of points for food at restaurants for double their cash value
  • Instant status upgrades based on slot and video poker play

View our full benefits chartfor more information

What are Tiers and How Do I Upgrade?
Fan Club offers five tiers of membership: Fan, Select, Gold, Platinum, and Millionaire. Your annual tier score determines the tier you will hold for the entire following year. The tier score you earned last year will determine your tier for this year. If you reach the threshold for any higher tier during the earning period, you’ll be instantly upgraded and you’ll keep that through the end of NEXT YEAR!

In other words, you are enjoying benefits you earned last year, while earning benefits for next year.

The new tier score* system is simple at any slot or video poker game:
$1 coin-in on slots = 1 point toward your tier score
$2 coin-in on video poker = 1 point toward your tier score

*Tier Scores are based on unadjusted points.

How Do I Earn Fan Club Points and What Do I Get for Them?
The new formula for earning points is simple:
$1 coin-in on slots = 1 redeemable point
$2 coin-in on video poker = 1 redeemable point
You can then choose to redeem your Fan Club points for food, cash, or both. You get double value when you redeem your Fan Club points for food at any of our restaurants!

How Do the Daily Point Multipliers Work?
Once you achieve Gold status or higher, you receive a point multiplier* all day every day! Gold, Platinum, and Millionaire members earn cash back and food faster than ever before. Here are the daily point multipliers by tier:
Gold – 2x points every day
Platinum – 3x points every day
Millionaire – 4x points every day

*Point multipliers apply to points for cash and food but not to tier score

Do I Earn Comps?
YES! When you achieve Gold status or higher, you will start earning comps based on your play. These comps do not come out of your Fan Club point total, so you can still spend your points how you like. See a host or head to the players club for more information about comps.

Do I Still Redeem Points for Cash at the Players Club and Kiosk?
Yes. If you would like to redeem your Fan Club points for cash, you can either visit the Fan Club booth or use your PIN at one of our Fan Club kiosks.

Where Do I Redeem Points for Food?
Head straight to the restaurant and present your Fan Club card to the cashier to redeem your points for food. No more waiting in two lines! Remember, your points are worth double when you redeem them for food.

What About Table Games Players?
Table games players will earn food comps instead of points. Table players will receive tier score credit based on rated play and will be eligible for upgraded tier status each month. Table players receive all the new non-slot tier benefits, too!

Where Can I Check My Tier?
You can check your tier at the Fan Club, at a Fan Club kiosk, or online at myfanclubrewards.com at any time.

Isle-Eldorado Transaction

Customer FAQs

Isle of Capri Casinos, Inc. announced on September 19, 2016, that it has entered into an agreement to be acquired by Eldorado Resorts., Under the terms of the agreement, Eldorado will acquire 100% of Isle of Capri Casinos and will run the entire combined company. It’s expected that Eldorado will take over as the owner of all Isle of Capri and Lady Luck Casino properties before the summer of 2017. Until then, it will be “business as usual” and we wanted to share the answers to some questions that you may have.
Q: What will happen to my Fan Club® points?
A: You will continue enjoying the same great benefits of Fan Club through the transition to the new owner next year. Your points will continue to be honored by Isle of Capri Casinos. When Eldorado takes over, they will honor your points, subject to the rules of their player loyalty club.

Q: When will my Fan Club points expire?
A: As always, points will expire after one year without player activity. When Eldorado takes over, your points will become subject to the rules of their player loyalty club.

Q: What will happen to my Fan Club status?
A: You will continue enjoying the same great benefits of Fan Club through the transition to the new owner next year. When Eldorado takes over, your Fan Club status will become subject to the rules of their player loyalty club.

Q: Will I continue to receive my offers and mail?
A: Absolutely. It’s business as usual and you will continue enjoying the same great benefits, including your offers and mail, of Fan Club while we work through our transition.

Q: What happens to my chips and slot tickets?
A: We will continue operating as normal allowing you to continue to utilize your chips.

Q: What happened to my hotel reservation?
A: All reservations at our Isle and Lady Luck properties will continue to be honored.

Q: How will the operations at my favorite Isle of Capri and/or Lady Luck change?
A: We will continue to provide you with the same fun and exciting experience and encourage you to Play More. Be Happy.®

Q: Who do I contact for questions?
A: Please visit us at the Fan Club desk.

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